Overwatch screenshot of Dragon Symmetra from the Halloween event

Even in the early days of Overwatch, when we only had four different support heroes to choose from, Symmetra often ended up being ignored in favor of actual healers. These days Overwatch has seven support heroes in total, six of which are healers, so poor Symmetra is barely ever seeing play in higher ranked matches or the Overwatch League as a whole. The situation got so bad that Blizzard announced a massive rework back in February, after which we have not heard much about Symmetra's future.

However, according to a recent InvenGlobal interview with Overwatch's Tim Ford, it would appear that Symmetra will be leaving the support category and transitioning into a defense hero. In my eyes she was always a defense hero, but now that Blizzard has officially confirmed it I wonder if this means that Symmetra will be losing some of her support-y qualities in favor of increased surviability or area control? There is unfortunately no answer to that question right now, but given the recent Hanzo rework I think Blizzard will do right by Symmetra.

"We are discussing the change right now, and although we can’t tell you the details of each change, we would still like to let you know it will be a fairly dramatic change," revealed Tim Ford. "One thing we can tell you is that Symmetra will turn from a support hero to a defense hero after the remake. Our aim is to make the usage of Symmetra even more flexible from it."

Symmetra screenshot of a teleport and Tracer

Will the Teleporter make it through this rework? Hard to say given it's power level.

You'll also be glad to hear that Blizzard is currently working on improving the matchmaking system, though progress is being a bit slow due to the complexity of the situation. As it turns out, trying to make a matchmaking system that ensures balanced teams, fast queue times and works around inflexible or stubborn players is not exactly an easy task. Silliness aside, there are some major changes coming, though nothing has been revealed just yet.

"Many players have been requesting this (Role Queue). However, one of the things the devs are considering as most important in the matchmaking is the time , and issues like the ones Jeff Kaplan mentioned about the queue time for instances in WoW are what we’ve been concerned about," Ford added. "Even so, the balance in roles for queueing is also important so we are trying to find an appropriate solution between the queue time and reasonable matchmaking."

"I’ve seen Jeff Kaplan’s interview, and I, just like him, think the premade group is the main key. However, I don’t think it is the perfect solution since these groups could end up creating several different issues like longer queue time. Even if you do get to play a game in premade groups, wouldn’t there be cases where things wouldn’t work out during the communication? That is why this needs to still be inspected from several viewpoints. On that note, the Battle.Net channel system like the one in StarCraft 1 is one of the things we are inspecting."

You can read more about this, as well as check out Tim Ford's comments on the PvE events and story, in the full interview.