After Shenmue 3 was Kickstarted, the developers issued a couple of surveys that asked backers if they would prefer a PlayStation 4 copy or a Steam PC key. However, since Shenmue 3 recently became a year-long Epic Games Store exclusive, that Steam PC key was replaced with an Epic Games Store one. This left quite a few backers unsatisfied with what they're getting, and as you might imagine, they soon started asking for refunds.

Usually this would be where the story ends, but for whatever reason the Shenmue 3 team decided to deny refunds, which then only fueled the fire and created an even bigger mess. Thankfully, this story does have a happy ending as Ys Net has now announced that they will not only be offering refunds, but also giving backers a choice between a couple of different versions and packages.

Perhaps most importantly of all, if you decide to select the PC physical or digital version, you will also have the option of receiving a Steam key once it becomes available a year later. You will need to select this option manually in the upcoming survey, so if you want both an Epic Games Store and Steam key, do make sure to respond to the survey and update your preference.

On the other hand, if you're dead-set on getting a refund, the details regarding the process will be announced in the next update. Just bear in mind that if you originally chose one of the more expensive pledges that involved the creation of in-game items, you might not be able to get a full refund. 

You can read a little bit more about these changes, as well as follow Shenmue 3's development moving forward, over at Kickstarter.